Willingness to Use a Mobile Application for Scheduling Consultation Appointments Among Patients, Caregivers, and Healthcare Providers in Southwestern Uganda
Journal: Cureus — March 30, 2026
DOI/Link: https://www.cureus.com/articles/390502
Authors:
Nuriat Nambogo, Nura Izath, Santorino Data, Edgar Mugema Mulogo, Martin Mukama, Emmanuel Kamuhire, Moses Openja
Abstract:
This study assessed willingness to use the MobiCare mobile application for scheduling consultation appointments among patients/caregivers and healthcare providers. Conducted across private health facilities in Mbarara Municipality, Southwestern Uganda, the study employed a cross-sectional design with quantitative data collection. Results showed that 100% of patients/caregivers (97/97) and 96.9% of healthcare providers (31/32) were willing to use the MobiCare application. The study concluded that the MobiCare app has high acceptance and potential for improving appointment scheduling in low-resource settings.
📊 Key Findings
- 100% of patients/caregivers were willing to use MobiCare
- 96.9% of healthcare providers showed willingness to adopt the platform
- High smartphone ownership and internet use support feasibility
- Existing appointment systems are inefficient and widely disliked
💡 Impact
The findings highlight strong demand for digital health solutions and validate MobiCare’s role in improving healthcare access, reducing waiting times, and strengthening system coordination in low-resource settings.
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